Privacy Policy

1.Information We Collect

We may collect information you choose to give us, including:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Account information
• Order and purchase information
• Information submitted through contact forms
• Customer service communications
• Information submitted for promotions, giveaways, or events
• Other information you choose to provide

When you register for our private event, we collect your name, email address and phone number, whether you are bringing one child under 12, your choice about email updates, and the date you accepted the event terms. We create an entry QR code for your registration, and we record check-in details when you arrive.

2.Payment Information

Our website does not take online payments at this time. When we do, payments will be handled by a third-party payment processor. Trading Vaults does not store complete credit or debit card numbers.

3.Information Collected Automatically

When you visit our website, some technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of visits
• Website interaction information
• Other technical information your browser sends

4.How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Process payments
• Ship products
• Manage customer accounts
• Provide customer support
• Respond to questions
• Communicate about orders and services
• Run promotions, giveaways, and events, including event registration and check-in
• Improve the website and customer experience
• Detect and prevent fraud or abuse
• Maintain website security
• Comply with applicable laws
• Enforce our policies and agreements

5.Marketing Communications

If you sign up for marketing emails, you may receive information about:

• New products
• Promotions
• Events
• Releases
• Store updates
• Other Trading Vaults announcements

Every marketing email includes a way to unsubscribe. You can also contact us at any time and ask us to stop sending marketing emails.

Even after you unsubscribe, we may still send messages you need about your orders, registrations or other services you asked for.

6.Cookies and Similar Technologies

We use cookies and similar browser storage only where needed to run the website, such as keeping you signed in and keeping the site secure. We do not currently use advertising cookies or third-party tracking tools such as Google Analytics or Meta Pixel. If that changes, we will update this policy.

7.Third-Party Services

We may use outside providers that are needed to run our business, such as:

• Payment processors
• Shipping providers
• Website hosting providers
• Email providers
• Sign-in and account providers
• Analytics providers
• Marketing providers
• Customer support providers
• Fraud prevention and security providers

8.How We Share Information

We may share information with service providers when needed to run our business. We may also share information when:

• The law requires it
• Legal process requires it
• It is needed to protect Trading Vaults
• It is needed to protect our customers or others
• It is needed to investigate fraud, abuse, or security issues
• It relates to a merger, acquisition, financing, sale, or transfer of business assets

Trading Vaults does not sell your personal information.

9.Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect personal information. However, no website or storage system is completely secure, and we cannot guarantee the absolute security of your information.

10.Data Retention

We may keep personal information for as long as reasonably needed to:

• Provide services
• Complete transactions
• Maintain business records
• Provide customer support
• Resolve disputes
• Prevent fraud
• Comply with legal obligations
• Enforce agreements

11.Your Privacy Rights

Your privacy rights depend on where you live and the laws that apply to you. Depending on your location, these rights may include:

• Accessing your personal information
• Correcting inaccurate information
• Requesting deletion
• Requesting information about our data practices
• Opting out of marketing communications
• Other rights provided by applicable law

To make a privacy request, contact us using the details in the Contact Us section below. We may need to confirm your identity before we act on your request.

12.Children's Privacy

Our website and services are not intended for children under the minimum age required by applicable law. We do not knowingly collect children's personal information where the law prohibits it. At our event, a registered adult may say they are bringing one child under 12. We record only that answer and collect no personal details about the child.

13.Third-Party Links

Our website may link to third-party websites and services. Those third parties have their own privacy policies, and Trading Vaults is not responsible for their privacy practices.

14.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the Effective Date at the top of this page.

15.Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, contact Trading Vaults:

Email

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Phone

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Address

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